This Policy explains how DRONESAVVY — FZCO (UAE) processes personal data when you use drones.repair or contact us about services.
1. General provisions
We aim to process data transparently, for defined purposes and only to the extent needed to operate the website and answer requests. This document reflects general GDPR principles and UAE Federal Decree-Law No. 45 of 2021; whether a particular law applies depends on the facts of each situation.
2. Data we receive
When you use the contact form, you may provide your name, email address, phone number, company, subject and message. Do not send exact facility coordinates, sensitive operational details, confidential technical documentation or information whose disclosure could create a security risk through a public form.
We may also process technical information needed to operate the website, such as IP address, request date and time, browser type, operating system, page URL and technical identifiers. We do not use this website to collect UAV flight plans, routes or telemetry.
3. How we use data
We may use data to answer enquiries, prepare a service proposal, provide and improve services, secure and diagnose the website, comply with legal duties, protect legitimate interests, and produce internal service statistics. We do not sell personal data or use it for unrelated marketing without an appropriate legal basis or consent.
4. Legal bases
Depending on the situation, processing may be based on responding to your request, taking contractual steps, complying with law, protecting legitimate interests or obtaining your consent. You may withdraw consent where processing relies on consent.
5. Providers and transfers
We may use hosting, email, security, analytics and technical-support providers. They may process data only for assigned tasks and under contractual safeguards. Where data is transferred across borders, we use legally required safeguards where applicable.
6. Retention
We retain data only for as long as needed for the enquiry, contract, legal duties or dispute resolution. We then delete or anonymise it unless the law requires otherwise.
7. Security and confidentiality
We use reasonable technical and organisational measures to protect data from unauthorised access, loss, alteration or disclosure. Workshop and industrial-facility addresses are not published for security reasons; do not send exact coordinates or sensitive logistics through an open form without prior agreement.
8. Your rights
Depending on applicable law, you may have rights to access, correct, restrict or stop processing, delete data, receive a copy, withdraw consent and complain to a competent authority. Contact info@drones.repair. We may ask you to verify your identity before responding.
9. Cookies and analytics
The website uses technical cookies for operation and to remember your cookie-notice choice. If optional analytics or other non-essential cookies are enabled, we will describe them separately and request consent where required. See the Cookie policy.
10. Changes
We may update this Policy when the website, services or applicable law changes. The current version is always published on this page; the update date is shown at the top of the document.
11. Contact
For privacy and personal-data questions, contact info@drones.repair or use the contact form.